Analyze insights from reviews, social media,
and surveys in one place

BirdEye's Natural Language Processing (NLP) engine, Athena, lets you find the root cause of the problem
and spur decisive action from executives down to the frontlines.

Social Reviews Surveys
Actionable Insights

From unstructured feedback to actionable insights

BirdEye’s NLP engine, Athena, humanizes big data so you can understand the sentiments expressed in feedback and improve operations at the location and corporate level.

Negative Reviews

Discover emerging positive and negative trends

Monitor sentiment levels from customer feedback to understand your strengths and weaknesses and discover trending topics in your market as a whole.

Category

Measure performance by category

Easily group relevant keywords into custom categories to measure different areas of your business. Refine insights even further with sub-categories.

Topic Keywords Adjectives

Make data-driven improvements

View sentiment trends by topic, zoom in on specific keywords and adjectives, and put it all in context with verbatim snippets from review text.

Merge Topics

Customize insights to fit your priorities

With BirdEye, merge related topics into clusters automatically to improve accuracy. Manually un-merge topics at any time.

Compare Performance

Compare performance across locations

Measure review volume, ratings, and sentiment from feedback at a location level to identify your highest and lowest performers.

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BirdEye today

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