Case study: Aspen Dental

Patient acquisition through automated review collection

Aspen Dental understands that selecting any healthcare provider requires a substantial amount of trust: everything from the staff’s expertise to the appointment fee to the wait time affects the patient’s livelihood, so patients are prudent when deciding whom to visit.

How did Aspen Dental build the trust required to accelerate patient acquisition in less than 3 months? By leveraging patient feedback for insights and SEO using BirdEye’s automated solutions. Aspen Dental boosted ratings by generating tens of thousands of new reviews without disrupting workflow. Staff could continue devoting their time to providing outstanding experiences--only now these experiences were hardwired around patient insights, resulting in higher patient satisfaction and higher revenues.

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