Case study: Medieval Times

Boosting customer acquisition by using social listening for reputation marketing

Guests can’t help but talk about the one-of-a-kind interactive shows that Medieval Times creates. That’s why Medieval Times uses BirdEye to hear every word in real-time. By closing the loop on customer feedback and customer experience across review sites and social media, Medieval Times delivers consistently outstanding experiences that bring in new guests and keep them back for more.

How did this dinner theater company build strong customer loyalty, increase revenue, and boost nationwide ratings to 4.5 stars? By activating the Voice of the Customer.

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