Seamlessly measure the experiences you deliver
across every touchpoint for every location

Make better business decisions with real-time feedback on products, services, and overall
experience, wiring your entire organization around customer insights.

Seamlessly Measure
Surveys Everything

Run surveys for everything

Create surveys for customer experience, employee experience, product experience, brand experience

Gauge Customer

Gauge customer satisfaction from several angles

Engage each customer at the right time with NPS or CSAT surveys. Collect feedback across the customer journey via email, websites, SMS, and more.

Survey Designer

Sophisticated functionality, simplified

Create, test and modify multiple surveys in just a few clicks, no coding required.

Pick One

Go Millennial

Design surveys as short as the modern customer's attention span. Create mobile-optimized surveys for millennials with the pick-one option.

Promoters Review

Turn promoters into real advocates

Easily setup integrated workflows within your survey to identify your promoters via NPS and direct them to third party review sites to share their feedback publicly.

Survey Reports

Intuitive reporting

Slice and dice responses however you like: by question, over time, or by location to identify sentiment trends with advanced survey reporting and custom dashboards.

Survey Ticket Email

Close the loop on feedback

BirdEye's auto-ticketing instantly alerts you of detractors so you can address their issues promptly and win back their loyalty.

Distribute Surveys

Distribute surveys through all channels

Meet your customers where they are. Send surveys via email, SMS and social media in one click.

Advanced Logic

Ask the right questions at the right times

Mix and match multiple question types, and create a seamless, personalized path for each respondant with advanced branching and display logic.

Survey Alerts

Custom alert distribution

Manage customer issues quickly with role-based survey response alerts for different locations and teams.

Nlp

Dive beneath your survey responses

Athena, BirdEye's intuitive Natural Language Processing (NLP) engine, turns open-ended survey responses into actionable insights so you can identify key drivers of customer happiness and take action to improve customer experience.

Start growing with
BirdEye today

You will see first-hand why BirdEye is the best platform to acquire new customers. Try it risk-free. No credit card required.

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