Make better business decisions with real-time feedback on products, services, and overall
experience, wiring your entire organization around customer insights.
Create surveys for customer experience, employee experience, product experience, brand experience
Engage each customer at the right time with NPS or CSAT surveys. Collect feedback across the customer journey via email, websites, SMS, and more.
Create, test and modify multiple surveys in just a few clicks, no coding required.
Design surveys as short as the modern customer's attention span. Create mobile-optimized surveys for millennials with the pick-one option.
Easily setup integrated workflows within your survey to identify your promoters via NPS and direct them to third party review sites to share their feedback publicly.
Slice and dice responses however you like: by question, over time, or by location to identify sentiment trends with advanced survey reporting and custom dashboards.
BirdEye's auto-ticketing instantly alerts you of detractors so you can address their issues promptly and win back their loyalty.
Meet your customers where they are. Send surveys via email, SMS and social media in one click.
Mix and match multiple question types, and create a seamless, personalized path for each respondant with advanced branching and display logic.
Manage customer issues quickly with role-based survey response alerts for different locations and teams.
Athena, BirdEye's intuitive Natural Language Processing (NLP) engine, turns open-ended survey responses into actionable insights so you can identify key drivers of customer happiness and take action to improve customer experience.
Redstone Residential earned 5x more Google
reviews in less than 5 months
Customers have become more connected than
ever through the ever-evolving avenues of
Connecting with every customer is crucial to
providing great customer experience, which in
turn drives sustainable growth.