When it comes to customer reviews, BirdEye works the way you do: collect reviews from your customers
via Email, SMS, Kiosk at your location, on your website, on your social channels, in your BirdEye microsite
or through the BirdEye mobile App.
Personalize requests with your branding and messaging. Choose from several formats to ensure you get the most actionable responses and increase customer reviews.
Easily get new reviews on third-party sites, your company website, or your social media profiles. Spread great testimonials across the web.
Your customers love video reviews. Drive more video reviews by using the BirdEye mobile app, shared on YouTube.
Easily build intelligent workflows to maximize conversions from your review request campaigns. Send requests instantly, or easily setup and launch drip or permanent campaigns.
Choose from default templates, or create custom HTML templates to precisely match your branding and voice.
BirdEye works the way you do: easily integrate with over 1000+ apps, CRMs and PMSs to sync your customer database and send automated review requests to your existing contact list.
Create and track goals for review volume and ratings on specific sites or across all review sites.
Once you reach your goal, set a new one!
Measure campaign success with a conversion funnel, and track your progress with detailed reports of review volume, ratings, and NPS over time, by source, and by location.