Auto Create Tickets Image

Auto-create tickets based on customer experience

Automatically create tickets based on custom criteria like review rating or keyword, and auto-assign these tickets to specific employees.

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Receive automatic alerts for ticket updates

Track ticket resolution every step of the way. BirdEye notifies specific employees or locations via email or SMS when a new ticket is assigned and each time its status changes.

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Accelerate issue resolution time

Track average response rate and ticket resolution by time and location. Manage all open tickets by monitoring ticket count by owner and by status.

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Collaborate internally with activity logs

View all comments and status changes for each ticket to keep everyone on the same page.

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Choose how you view tickets

Use filters to create custom ticket views based on location, status, owner, and time period. Easily navigate and prioritize tickets across your organization.

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Integrate with your existing support system

BirdEye integrates seamlessly with CRMs like Salesforce and Zendesk so you can manage all your support tickets from all channels in one place.

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