Automatically create tickets based on custom criteria like review rating or keyword, and auto-assign these tickets to specific employees.
Track ticket resolution every step of the way. BirdEye notifies specific employees or locations via email or SMS when a new ticket is assigned and each time its status changes.
Track average response rate and ticket resolution by time and location. Manage all open tickets by monitoring ticket count by owner and by status.
View all comments and status changes for each ticket to keep everyone on the same page.
Use filters to create custom ticket views based on location, status, owner, and time period. Easily navigate and prioritize tickets across your organization.
BirdEye integrates seamlessly with CRMs like Salesforce and Zendesk so you can manage all your support tickets from all channels in one place.
Redstone Residential earned 5x more Google
reviews in less than 5 months
Customers have become more connected than
ever through the ever-evolving avenues of
Connecting with every customer is crucial to
providing great customer experience, which in
turn drives sustainable growth.